We strive to ensure your satisfaction. Please review the following return and refund terms before placing your order.
We accept returns or exchanges only if the product is defective, damaged, or incorrect.
You must contact us within7 days of delivery.
We do not accept returns or exchanges due to customer preferences (e.g., change of mind, incorrect order).
If the product is defective, damaged, or incorrect, we will cover the return shipping costs.
Returns for any other reason are not accepted.
After we confirm the returned item, we will process the refund within 7 business days.
Refunds will be issued using the same payment method as the original transaction (e.g., credit card, PayPal).
Items must be unused, unopened, and returned in their original packaging.
We may decline the return/refund if the item shows signs of use or is not properly packed.
Shion Co., Ltd.
Location: Kyoto, Japan
Phone: +81-75-933-8926
Contact Form:[here]
Business Hours: Weekdays 10:00–17:00 (JST)
Last updated: October 1st, 2025
